Returning an item.
Please email or call us on 01451 820547 with your order number and address/contact details. We will advise how to send the item back to us and how to obtain your refund.
Once your return is received and inspected, we will send you an email to notify you. Your refund will normally be processed within 7 working days of receiving your return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will explain how to to return your items and organise a replacement.
Items purchased from 1st November 2019 can be returned for exchange or credit up to 15th January 2020. Normal exclusions apply.